Property Sales, Residential Lettings & Property Management

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Grantley Sales and Lettings

Are you a new tenant in one of our properties, or looking to rent a property? We have some useful information below to help you get started with our lettings.


Renting Property – The Process

We don’t see why renting should be complicated. When you find a place through us we’ll make things as easy as we can, starting with a quick guide to the process

The more you know about what you want, the easier your search will be. Before you even start looking, make a list of what’s important to you. Consider whether you want a house or flat and which areas appeal to you.

Of course, you’ll sometimes have to trade off one good thing against another. It’s a good idea to divide your wish list into “essential” and “nice to have”, to make these decisions easier.


Probably the most important question. Do you want to live near your work? Is there a good school in the area & how long is the school run? In a village, somewhere rural or somewhere in a town centre? Take some time at a weekend to drive around and get a feel for the areas you’re considering. We have houses and flats across Surrey, Sussex and Hampshire so it can be helpful to make a list of postcodes or even streets that you’d consider to narrow down your search.

Transport Links

For some people, this is even more important than the area itself. How long will you commute for? Which station can you park at? Do you want to walk to work, or will anywhere that’s near a train station do?

Size and type

A few things to consider:
  • House or flat?
  • How many bedrooms? Do you need a spare room?
  • What outside space do you want?
  • Garage?


Ah! The big question. Set yourself a price range, often if you can move quickly the landlord is more likely to negotiate on price. Be prepared to make adjustments if there are other benefits: a more expensive house or flat might be in an area with lower council tax, for instance.

Once you’ve found a property that you like the look of, we can make a viewing appointment so you can get a real feel for the place.

Although it’s best to look around a home in daylight, we’re happy to do late viewings during the week so you can take a look after work. We’re open on Saturdays too and can view on Sundays by special arrangement.

When we have found you a property and your offer has been accepted we will proceed as follows:

  • We will require an Administration Fee of £370 Plus VAT to cover referencing charges and contract preparation.  Please note this fee is non-refundable should the tenant subsequently withdraw from the tenancy or references are deemed unsatisfactory.
  • Once the referencing is successfully completed we will prepare the Tenancy Agreement for you to read through and sign.  Once tenancy agreements are signed and executed the tenancy becomes legally binding.
  • A check-in of the inventory will be arranged for the first day of your tenancy and an appointment made for you to meet with the inventory clerk and collect keys.  Should you be unable to be present at the check-in we can make arrangements for you to collect the keys from our office.  The inventory will be forwarded to you and you will be given fair time to check through the document and make any amendments you feel necessary.  The Tenant is liable for the cost of the inventory check out and the Landlord is liable for the inventory compilation and check-in charge.
  • You will be required to pay one month’s rent in advance of the tenancy start and also the deposit which is usually one and a half months’ rent.  If you have pets the deposit is usually two months’ rent.  These funds must be received and cleared into our account before the tenancy can start.
  • The rent should then be paid by standing order each month and received in cleared funds on the rent due date.
  • Tenants must have contents insurance for the term of the tenancy. A copy of the certificate must be provided.
  • You will be required to pay the inventory check out charge (paid at the end of the Tenancy). The cost is dependent on the size of the property.
  • You will be required to pay an extension and renewal document charge (paid at renewal) of £95 + VAT if you renew the lease.
  • Red Clam are part of the ARLA Client Money Protection Scheme.
Congratulations, you can now move in and enjoy your new home!


Property Types – at Red Clam we provide letting solutions for a number of different property types. Each type has its own rules and conditions, you can read about them here but remember to contact us for more specific information about your tenancy.

Maintenance and Repairs

  • If we have not been instructed to manage the property your Landlord will look after the maintenance and repairs to the property.  If there is any damage or need for repair you should inform the Landlord immediately as delay may result in further damage and the full cost being charged to you.
  • You may not decorate the property without first seeking permission from the Landlord and you may only hang pictures on picture hooks already provided unless the Landlord’s permission is given.


  • Gas safety checks will be carried out annually and a Gas Safety Certificate provided.
  • You will be responsible for informing the utility supply companies and the Council of the start of the tenancy and forwarding on the meter readings taken at the check in.  The Landlord will be able to provide you with the contact details for the supply companies.

Rent payments

  • The first two months rent will be collected by Red Clam. Ongoing from month three, rent will be collected by your landlord.

End of Tenancy

  • At the end of the tenancy an inventory check out report will be prepared and the cost of any dilapidation, damages, missing or broken items will be advised to you and, on agreement of both parties, deducted from your deposit.  If agreement is not reached both parties have recourse to adjudication by The Dispute Service.
  • The property should be fully cleaned including carpets, appliances and windows (inside and out), refuse removed, all personal belongings removed, light bulbs replaced and the garden tidied.
  • All keys listed at the check in must be returned at the end of the tenancy.  If keys are noted as missing the Landlord has the right to change the locks and the cost will be deducted from your deposit.
  • Your deposit is held as security in Red Clam’s client account under the protection of the Tenancy Deposit Scheme (details of which will be provided).  The deposit will be returned in full within fourteen working days, assuming there is no dispute.
  • If we have been instructed to provide a management service, in addition to the above, we will be your first point of contact for any queries, maintenance issues and repairs.  Should there be any repairs required, damage caused or maintenance issues we need to be informed immediately to limit any possible further problems.
  • Red Clam will arrange for accounts to be set up in your name for the utilities and inform the Council of the start date of your tenancy.
  • At the end of your tenancy we will liaise with the Landlord to return your deposit immediately, subject to conclusions of the check out report.  If there is further cleaning required or if any dilapidations are noted on the check out report we will ensure that the Landlord’s claim is dealt with as quickly as possible.
  • Each estate has their own individual practices prior and during tenancies. Please ask your Red Clam representative if you are unclear about any aspect of your tenancy.
  • We, at Red Clam, are aware that renting a property may be a new experience for many people and we are here to help you.
  • Please do not hesitate to contact us if you would like to discuss any aspect of renting a property.


Download Our Tenants Fees Download Our Complaints Procedure